2023 Together - PH363 - The Quality-Safety-Experience Nexus: Influencing and Rounding for Excellence - On Demand
Too often, quality, safety and experience (QSE) teams work in silos without a common language or operating principles. Each is often viewed as its own discipline. We sought to nurture a culture of high reliability by highlighting the overlap of quality, safety and experience with the patient at the center of the Venn diagram to amplify each other’s disciplines. Our signature initiative is joint listening rounds with QSE and local leaders as a bidirectional conversation to share best practices on shared QSE tactics, learn about barriers to implementation and encourage caregivers to focus on QSE. These rounds enabled us to advance enterprise goals at local hospitals, build good will and empower local ownership with these processes.
- Healthcare Quality Professionals
- Pharmacy Technicians
- Other Healthcare Professionals
llustrate the benefits of integrating Quality, Safety and Experience (QSE).
Discuss the goals of the combined QSE and executive team rounds.
Explain the key tactics to incorporate quality and safety in plan-of-care visits.
Baruch Fertel, MD, MPA, Vice President, Quality and Safety, NewYork-Presbyterian Hospital, New York, NY
Judy Wolfe, MD, Associate Chief Experience Officer, Cleveland Clinic, Cleveland, Ohio
Interprofessional Continuing Education (IPCE)
This activity was planned by, and for, the healthcare team, and learners will receive 0.75 Interprofessional Continuing Education (IPCE) credits for learning and change.
Vizient, Inc. designates this enduring material for a maximum of 0.75 ANCC contacts hours.
Vizient, Inc. designates this enduring material for a maximum of 0.75 contact hours for Pharmacists.
Universal Activity Number: JA0006103-0000-23-204-H04-P
Pharmacy Technicians (CPE)
Vizient, Inc. designates this enduring material for a maximum of 0.75 contact hours for pharmacy technicians.
Universal Activity Number: JA0006103-0000-23-204-H04-T
Vizient, Inc. designates this enduring material for a maximum of 0.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Healthcare Quality Professionals (CPHQ)
This activity is approved by NAHQ® for 0.75 CPHQ CE credits.
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of 0.75 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.
- 0.75 ACPE Pharmacist
- 0.75 ACPE Pharmacy Technician
- 0.75 AMA PRA Category 1 Credit™
- 0.75 ANCC
- 0.75 CPHQ – Certified Professional Healthcare Quality
- 0.75 General CE – Attendance
- 0.75 Interprofessional Continuing Education (IPCE)