2023 Together - PH354 - The High-Reliability Journey: Strategies to Transform Engagement and Safety Events - On Demand
Workforce challenges; sicker, more vulnerable patients; and the lingering strain on systems from the pandemic have combined to make the high-reliability journey even tougher than before. In this session, Intermountain Healthcare describes two key strategies that helped them manage risks and overcome obstacles. You’ll hear how they reengaged staff to speak out about their safety concerns and empowered them to take action. By building trust and transparency, Intermountain also transformed its safety event management review process to a model based on human factors, learning and caring, resulting in a 70% reduction in preventable patient harm.
- Healthcare Quality Professionals
- Pharmacy Technicians
- Other Healthcare Professionals
Discuss leadership methods that can be used to build trust, increase psychological safety and improve workforce engagement.
Identify key strategies to manage risk and increase patient safety and reliability.
Mouna Ayoub Bahsoun, RN, MSHCQ, CPPS, CPHQ, Clinical Operations Manager — Quality, Safety, Patient Experience, Intermountain Healthcare, Salt Lake City, Utah
Dani Howard, MHA, Clinical Operations Manager, High Reliability, Intermountain Healthcare, Salt Lake City, Utah
Shane D. Lewis, MD, FACS, Senior Medical Director, High Reliability, Intermountain Healthcare, Salt Lake City, Utah
Julie May Wright, MSNEd, RN, High Reliability Operations Director, Intermountain Healthcare, Salt Lake City, Utah
Amanda Vicchrilli, BSN, RN, Registered Nurse, Leadership Shared Leader, Intermountain Healthcare, Salt Lake City, Utah
Interprofessional Continuing Education (IPCE)
This activity was planned by, and for, the healthcare team, and learners will receive 0.75 Interprofessional Continuing Education (IPCE) credits for learning and change.
Vizient, Inc. designates this enduring material for a maximum of 0.75 ANCC contacts hours.
Vizient, Inc. designates this enduring material for a maximum of 0.75 contact hours for Pharmacists.
Universal Activity Number: JA0006103-0000-23-198-H04-P
Pharmacy Technicians (CPE)
Vizient, Inc. designates this enduring material for a maximum of 0.75 contact hours for pharmacy technicians.
Universal Activity Number:JA0006103-0000-23-198-H04-T
Vizient, Inc. designates this enduring material for a maximum of 0.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Healthcare Quality Professionals (CPHQ)
This activity is approved by NAHQ® for 0.75 CPHQ CE credits.
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of 0.75 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.
- 0.75 ACPE Pharmacist
- 0.75 ACPE Pharmacy Technician
- 0.75 AMA PRA Category 1 Credit™
- 0.75 ANCC
- 0.75 CPHQ – Certified Professional Healthcare Quality
- 0.75 General CE – Attendance
- 0.75 Interprofessional Continuing Education (IPCE)