2023 Together - PH344 - Developing a Spanish-Language Virtual Care Model to Improve Health Equity
Cottage Health’s Marketing, Digital Health, and Center for Population Health teams collaborated to create a virtual care platform for Spanish speakers, with the aim of increasing health equity and access. Cottage Health engaged local Hispanic/Latino residents for input and used their feedback to build a platform that is not just a simple translation, but includes culturally relevant language and educational material guided by the community. Further, Cottage Health partnered with a local organization to train community health workers as digital health navigators to increase access to the virtual care platform among harder-to-reach populations.
- Healthcare Quality Professionals
- Pharmacy Technicians
- Other Healthcare Professionals
- Describe the use of cross-departmental collaborations to effectively design and launch a virtual care platform.
- Outline steps for participatory, community-informed design processes to develop culturally relevant virtual care platforms.
- Discuss utilizing community health workers as digital health navigators to increase access to virtual care technology among harder-to-reach populations.
Kathryn (Katy) Bazylewicz, MA, Vice President, Marketing and Population Health, Cottage Health, Santa Barbara, Calif.
Amelia Reese Masterson, MPH, Population Health Evaluator, Cottage Health, Santa Barbara, Calif.
Cara Silva, MPH, Director, Population Health, Cottage Health, Santa Barbara, Calif.
Interprofessional Continuing Education (IPCE)
This activity was planned by, and for, the healthcare team, and learners will receive .50 Interprofessional Continuing Education (IPCE) credits for learning and change.
- 0.50 ACPE Pharmacist
- 0.50 ACPE Pharmacy Technician
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 CPHQ – Certified Professional Healthcare Quality
- 0.50 General CE – Attendance
- 0.50 Interprofessional Continuing Education (IPCE)