2023 Together - PH313 - Going From Good to Great: Measuring Systemness
Consistent, highly reliable care is what we expect from our 22 hospitals worldwide. But how do we know we are delivering? To deliver quality care, there must be clarity regarding the application of our standards. A Systemness Maturity Index was created to benchmark variation in standards across our organization. Surprisingly, application of the index highlighted intrasystem variability that exceeded our expectations. Even though each hospital is adhering to best practices and industry standards, the index has unlocked new capabilities to quantify and communicate opportunities. This work highlights the need to optimize adherence to standards to achieve high reliability and systemness.
- Healthcare Quality Professionals
- Pharmacy Technicians
- Other Healthcare Professionals
Describe a new method for measuring variation across standards, processes and adherence related to quality measures.
Develop criteria to measure adherence to standards.
Explain the importance of well-defined standards in quality improvement work.
Lisa M. Miller, MPH, CPHQ, Director, Continuous Improvement, Cleveland Clinic, Cleveland, Ohio
Matthew Miller, DO, MBA, CPHQ, Associate Chief Quality Officer, Cleveland Clinic, Cleveland, Ohio
Interprofessional Continuing Education (IPCE)
This activity was planned by, and for, the healthcare team, and learners will receive .50 Interprofessional Continuing Education (IPCE) credits for learning and change.
Vizient, Inc. designates this live activity for a maximum of .50 ANCC contacts hours.
Vizient, Inc. designates this live activity for a maximum of .50 contact hours for Pharmacists.
Universal Activity Number: JA0006103-0000-23-084-L04-P
Pharmacy Technicians (CPE)
Vizient, Inc. designates this live activity for a maximum of .50 contact hours for pharmacy technicians.
Universal Activity Number: JA0006103-0000-23-084-L04-T
Vizient, Inc. designates this live activity for a maximum of .50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Healthcare Quality Professionals (CPHQ)
This activity is approved by NAHQ® for .50 CPHQ CE credits.
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of .50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.
- 0.50 ACPE Pharmacist
- 0.50 ACPE Pharmacy Technician
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 CPHQ – Certified Professional Healthcare Quality
- 0.50 General CE – Attendance
- 0.50 Interprofessional Continuing Education (IPCE)