2023 Together - P450 - Leader Rounding: Creating a Safety Culture for Patients and Worker - On Demand
Healthcare workers want to tell you how to provide safer care. Intentional leader rounding was utilized to build relationships with interdisciplinary healthcare workers to promote a culture of physical and psychological safety for patients and the workforce. A process was created to prioritize, escalate and resolve worker-reported concerns with loop closure to individuals. Nearly half of the employee-reported concerns involved themes of patient safety. The process incorporates the high-reliability organization principles of deference to expertise, preoccupation with failure and sensitivity to operations while empowering the workforce. This approach resulted in a 26% concern resolution rate in a three-month period.
- Healthcare Quality Professionals
- Pharmacy Technicians
- Other Healthcare Professionals
Discuss how intentional rounding embodies principles of high-reliability organizations.
Explain how to prioritize, escalate and resolve healthcare worker concerns with loop closure using visual dashboards.
Apply key principles of restoring joy to existing or new leader rounding programs.
Mangla S Gulati, MD, FACP, SFHM, Chief Quality and Safety Officer, MedStar Washington Hospital Center, Washington, DC (formerly at University of Maryland Medical Center)
Kathryn Heacock, DNP, ACCNS-AG, ACNP-AG, Clinical Nurse Specialist, R. Adams Cowley Shock Trauma Center, University of Maryland Medical Center, Baltimore, Md.
Margaret Murphy, MBA, Program Manager, Division of Quality and Safety, University of Maryland Medical Center, Baltimore, Md.
Interprofessional Continuing Education (IPCE)
This activity was planned by, and for, the healthcare team, and learners will receive 0.50 Interprofessional Continuing Education (IPCE) credits for learning and change.
Vizient, Inc. designates this enduring material for a maximum of 0.50 ANCC contacts hours.
Vizient, Inc. designates this enduring material for a maximum of 0.50 contact hours for Pharmacists.
Universal Activity Number: JA0006103-0000-23-237-H04-P
Pharmacy Technicians (CPE)
Vizient, Inc. designates this enduring material for a maximum of 0.50 contact hours for pharmacy technicians.
Universal Activity Number: JA0006103-0000-23-237-H04-T
Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Healthcare Quality Professionals (CPHQ)
This activity is approved by NAHQ® for 0.50 CPHQ CE credits.
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of 0.50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.
- 0.50 ACPE Pharmacist
- 0.50 ACPE Pharmacy Technician
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 CPHQ – Certified Professional Healthcare Quality
- 0.50 General CE – Attendance
- 0.50 Interprofessional Continuing Education (IPCE)