2023 Together - IE213 - Less Really Can Be More: A Staffing Efficiency Story

Las Vegas, NV US
September 20, 2023

Since 2017, Intermountain Health has been on a continual journey to systemness to reduce variation and create a “One Intermountain” experience for patients and caregivers. Healthcare market forces and the pandemic created additional pressure toward standardization and efficiency. Like many other organizations, Intermountain completed a workforce reduction in early 2021 that impacted all shared services, including the Intermountain Quality team. This team was tasked with redesigning its staffing model and approach to the work. How would they do more with less? This is their story. 

Target Audience

  • Healthcare Quality Professionals
  • Nurses
  • Pharmacists
  • Pharmacy Technicians
  • Physicians
  • Other Healthcare Professionals

Learning Objectives

  • Explain the benefits of a whole system quality structure. 

  • Identify at least two approaches to meet customer needs with limited full-time equivalent resources. 

Course summary
Available credit: 
  • 0.75 ACPE Pharmacist
  • 0.75 ACPE Pharmacy Technician
  • 0.75 AMA PRA Category 1 Credit™
  • 0.75 ANCC
  • 0.75 CPHQ – Certified Professional Healthcare Quality
  • 0.75 General CE - Attendance
  • 0.75 Interprofessional Continuing Education (IPCE)
Course opens: 
08/01/2023
Course expires: 
11/06/2023
Event starts: 
09/20/2023 - 3:15pm CDT
Event ends: 
09/20/2023 - 4:00pm CDT
Add to calendar: 
Wynn Las Vegas
3131 Las Vegas Blvd
Las Vegas, NV 89109
United States
Faculty

Melisa Missi Roeber, MSN, Clinical Operations Senior Manager - Office of Patient Experience, Intermountain Healthcare, Salt Lake City, Utah 

Bonnie Gregson, MSN, Clinical Operations Senior Manager - Office of Patient Experience, Intermountain Healthcare, Salt Lake City, Utah 

Milli West, MBA, Director of Quality - Office of Patient Experience, Intermountain Healthcare, Salt Lake City, Utah 

Disclosure
As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.
 
Ineligible companies – those companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.
 
FDA Off-Label Use
Faculty presenters are also expected to disclose any discussion of (1) off-label or investigational uses of FDA approved commercial products or devices or (2) products or devices not yet approved in the United States.
 
Disclosure Statements
Absence of Relevant Financial Relationships
None of the planners, faculty, or others in a position to control content for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

 

Accreditation Statement

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
 
 

Credit Types

Interprofessional Continuing Education (IPCE)

This activity was planned by, and for, the healthcare team, and learners will receive .75 Interprofessional Continuing Education (IPCE) credits for learning and change.

 
 
Nurses (CNE)
Vizient, Inc. designates this live activity for a maximum of .75 ANCC contacts hours.
 
Pharmacists (CPE)
Vizient, Inc. designates this live activity for a maximum of .75 contact hours for Pharmacists. 
Universal Activity Number:  JA0006103-0000-23-276-L04-P
 
Pharmacy Technicians (CPE)
Vizient, Inc. designates this live activity for a maximum of .75 contact hours for pharmacy technicians. 
Universal Activity Number:  JA0006103-0000-23-276-L04-T
 
Physicians (CME)
Vizient, Inc. designates this live activity for a maximum of .75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
 
Healthcare Quality Professionals (CPHQ)
This activity is approved by NAHQ® for .75 CPHQ CE credits.
 
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of .75 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.

 

Available Credit

  • 0.75 ACPE Pharmacist
  • 0.75 ACPE Pharmacy Technician
  • 0.75 AMA PRA Category 1 Credit™
  • 0.75 ANCC
  • 0.75 CPHQ – Certified Professional Healthcare Quality
  • 0.75 General CE - Attendance
  • 0.75 Interprofessional Continuing Education (IPCE)
Please login or register to take this course.

 

Select the Obtain Credit button to access the session evaluation and to claim CE Credit.