2023 Together - PH333 - A Digital Learning and Engagement System Improves Culture and Reliability
Transparent communication and benchmarking within a large team is challenging and a culture of trust and respect is needed. Learn how a busy emergency department leveraged an interactive digital staff communication board to share knowledge and comparative data, increase staff engagement, promote a healthy care environment, and improve patient safety outcomes through high-reliability principles.
Target Audience
- Healthcare Quality Professionals
- Nurses
- Pharmacists
- Pharmacy Technicians
- Physicians
- Other Healthcare Professionals
Learning Objectives
Describe a strategy to increase team engagement and patient safety and create a healthy environment in the emergency department.
Discuss creating a culture of accountability through transparent and real-time communication and performance benchmarking using an interactive, digital team communication board.
Dianna Motley, BSN, MHRM, RN, Director of Critical Care, Emergency Services, The Queen's Medical Center — West Oahu, Ewa Beach, Hawaii
Robin Kalohelani, RN, MSN/Ed, CCM, Vice President of Operations and Associate Chief Nursing Officer, The Queen’s Medical Center — West Oahu, Ewa Beach, Hawaii
Credit Types
Interprofessional Continuing Education (IPCE)
This activity was planned by, and for, the healthcare team, and learners will receive .50 Interprofessional Continuing Education (IPCE) credits for learning and change.
Available Credit
- 0.50 ACPE Pharmacist
- 0.50 ACPE Pharmacy Technician
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 CPHQ – Certified Professional Healthcare Quality
- 0.50 General CE - Attendance
- 0.50 Interprofessional Continuing Education (IPCE)