Workforce challenges; sicker, more vulnerable patients; and the lingering strain on systems from the pandemic have combined to make the high-reliability journey even tougher than before. In this session, Intermountain Healthcare describes two key strategies that helped them manage risks and overcome obstacles. You’ll hear how they reengaged staff to speak out about their safety concerns and empowered them to take action. By building trust and transparency, Intermountain also transformed its safety event management review process to a model based on human factors, learning and caring, resulting in a 70% reduction in preventable patient harm.