2025 Performance Improvement Series – Developing an Action Capacity - On Demand

Learners will gain practical strategies to improve hospital throughput by strengthening communication, escalation pathways, and interdisciplinary workflows. Using real examples from the capacity collaborative, participants will learn how to standardize processes, enhance discharge efficiency, and apply data-driven approaches to sustain systemwide capacity performance.

 

Target Audience

  • Nurses
  • Pharmacists
  • Physicians
  • Other Healthcare Professionals

Learning Objectives

 

At the conclusion of this activity, participants should be able to:  

  1. Evaluate strategies to optimize hospital throughput and capacity through structured communication, escalation pathways, and interdisciplinary models.
  2. Apply data-driven and culture-based approaches to enhance discharge efficiency and sustain organizational capacity improvements.

 

 

Course summary
Available credit: 
  • 1.00 ACPE Pharmacist
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 General CE - Attendance
Course opens: 
12/04/2025
Course expires: 
12/03/2026
On Demand
United States

FACULTY & PLANNERS

Faculty
Kathryn Teyechea, BSN, RN, SCRN
Administrative Director Nursing Operations
Tucson Medical Center

Lindsay Mayer, MSN, RN, CPHQ
Senior Director PI Programs
Vizient, Inc.

Laural Whitmore, MSE
VP PI Programs
Vizient, Inc.  

Planners
Lindsay Mayer, MSN, RN, CPHQ
Sr. Director PI Programs
Vizient, Inc.

Michelle Lewis, MSW, CPHQ
Senior Director PI Program
Vizient, Inc.

Claudia Friedel
Performance Improvement Program Manager
Vizient, Inc.

Mary Casey, DES
Senior Director, Creative Media 
Vizient, Inc.

David Levine, MD
SVP, Chief Medical Officer
Vizient, Inc.

Jim Lichauer, PharmD
Sr. Performance Improvement Director, Pharmacy
Vizient, Inc.
 
Rebecca Easterwood
CE Programs Manager              
Vizient, Inc.
 
Marilu Kelly, MSN, RN, NPD-BC, CHCP
Director, Continuing Education       
Vizient, Inc.

DISCLOSURE

As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.
 
Ineligible companies – those companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
 
It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.
 
Disclosure Statements
 
Absence of Relevant Financial Relationships
 
None of the planners, faculty, or others in a position to control content for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
 
Statement of Content Validity
 
Vizient, Inc. educational activities are intended to assist healthcare teams advance their professional responsibilities in accordance with the definition of continuing education. It is the policy of Vizient, Inc. to review and ensure that all content and recommendations for patient care within accredited CE is evidenced-based, based on current science and clinical reasoning while ensuring the content is fair and balanced. All recommendations must conform to the generally accepted standards of experimental design, data collection, analysis, and interpretation. Vizient, Inc. does not permit accredited continuing education if it advocates for unscientific approaches to diagnosis or therapy, or if the education promotes recommendations, treatment, or manners of practicing healthcare that are determined to have risks or dangers that outweigh the benefits or are known to be ineffective in the treatment of patients.
 
Disclaimer
The education provided through this activity is for continuing education purposes only. The views and opinions expressed in this activity are those of the faculty/presenters and do not necessarily reflect the views of Vizient, Inc.

 

Joint Accreditation Statement

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

 

 
Designation Statement(s)
 

Nurses (CNE)

This activity is designated for 1.00 contact hours.
 
Pharmacists (CPE)
 
Vizient, Inc. designates this enduring material for a maximum of 1.00 contact hours for pharmacists.
 
Universal Activity Number: JA0006103-0000-25-321-H04-P
 
Physicians (CME)
 
Vizient, Inc. designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
 
Other Healthcare Professionals (General CE Credit)
 
Vizient, Inc. will award all other healthcare professionals who successfully complete the activity a Certificate of Participation. Various state license boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.

Available Credit

  • 1.00 ACPE Pharmacist
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 General CE - Attendance
Please login or register to take this course.

 

Select the “Obtain Credit” button to access the activity evaluation and to claim CE Credit.

Please Note: 

  • If the "Register/Take Course" tab is displayed instead of the "Obtain Credit" tab, you must first login to proceed with the credit claim process.
  • This activity requires learners to confirm their attendance using an activity code. An Access Denied error message indicates that your attendance was not recorded via SMS text or QR code scanning.

 

Please click here to enter the code you received at the end of the activity to verify your attendance if you have not already done so: https://continuingeducation.vizientinc.com/code

 

 

 

Required Hardware/software

 

The Vizient CE Learner Portal is compatible with most modern web browsers (such as Firefox, Google Chrome, Microsoft Edge, Apple Safari) and can also be accessed with mobile devices.