2022 Stronger - PH414 - Aligning Spine: Access, Triage and Navigation at Penn Medicine

To improve access and reduce care variation for spine patients, Penn Medicine centralized its internal spine referral and triage process across four divisions (orthopedic surgery, neurosurgery, rehabilitation medicine and pain management), creating the Spine Access program in 2018. It serves as a single entry point and triage mechanism for specialty spine care referrals, with team members proactively calling patients to navigate them appropriately across the care continuum. The program has enhanced patient and provider experiences, contributed to double-digit growth in appointment volumes across all four specialty departments, and enabled data-based insights that inform strategy.

Target Audience

  • Healthcare Executives
  • Nurses
  • Physicians
  • Other Healthcare Professionals

Learning Objectives

  • Discuss how to develop and manage a multidisciplinary consult order spanning multiple divisions in an electronic health record system.
  • Explain how a coordinated approach to spine care improves patient access and referring provider satisfaction.

Additional Information

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Course summary
Available credit: 
  • 0.50 ACHE
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 ANCC
  • 0.50 General CE – Attendance
Course opens: 
09/14/2022
Course expires: 
09/21/2023

Faculty

Rachel Kanter, MSN, RN, Director of Access, Neuroscience Service Line, Penn Medicine, Philadelphia, PA

Lee Leibowitz, MBA, Chief Administrative Officer, Neuroscience Service Line, Penn Medicine, Philadelphia, PA

Disclosure

As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.
 
Ineligible companies – those companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
 
It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.
 
FDA Off-Label Use
 
Faculty presenters are also expected to disclose any discussion of (1) off-label or investigational uses of FDA approved commercial products or devices or (2) products or devices not yet approved in the United States.
Disclosure Statements
 
Absence of Relevant Financial Relationships
 
None of the planners, faculty, or others in a position to control content for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Accreditation Statement

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
 
 

Credit Types

Nurses (CNE)

Vizient, Inc. designates this enduring material for a maximum of 0.50 ANCC contacts hours.

Physicians (CME)

Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Healthcare Executives (ACHE)

By attending the 2022 Connections Summit offered by Vizient, Inc. participants may earn up to 0.50 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

Participants in this program who wish to have it considered for ACHE Qualified Education hours should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education hours. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.

Other Healthcare Professionals (General CE Credit)

Vizient, Inc. will award a maximum of 0.50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.

Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.

 

Available Credit

  • 0.50 ACHE
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 ANCC
  • 0.50 General CE – Attendance
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