2022 Stronger - PH414 - Aligning Spine: Access, Triage and Navigation at Penn Medicine
To improve access and reduce care variation for spine patients, Penn Medicine centralized its internal spine referral and triage process across four divisions (orthopedic surgery, neurosurgery, rehabilitation medicine and pain management), creating the Spine Access program in 2018. It serves as a single entry point and triage mechanism for specialty spine care referrals, with team members proactively calling patients to navigate them appropriately across the care continuum. The program has enhanced patient and provider experiences, contributed to double-digit growth in appointment volumes across all four specialty departments, and enabled data-based insights that inform strategy.
- Healthcare Executives
- Other Healthcare Professionals
- Discuss how to develop and manage a multidisciplinary consult order spanning multiple divisions in an electronic health record system.
- Explain how a coordinated approach to spine care improves patient access and referring provider satisfaction.
Rachel Kanter, MSN, RN, Director of Access, Neuroscience Service Line, Penn Medicine, Philadelphia, PA
Lee Leibowitz, MBA, Chief Administrative Officer, Neuroscience Service Line, Penn Medicine, Philadelphia, PA
Vizient, Inc. designates this enduring material for a maximum of 0.50 ANCC contacts hours.
Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Healthcare Executives (ACHE)
By attending the 2022 Connections Summit offered by Vizient, Inc. participants may earn up to 0.50 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Participants in this program who wish to have it considered for ACHE Qualified Education hours should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education hours. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of 0.50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.
- 0.50 ACHE
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 General CE – Attendance