2022 Stronger - PH413 - Optimizing the Video Visit Experience to Drive Outcomes and Value - On Demand
Delivering high-quality care through technology is a strategic imperative for most health care organizations seeking to grow their business and build consumer trust. We will focus on our journey to improve the patient experience and their understanding of scheduled video visits in primary and specialty care, and how data-driven continuous improvement has enabled success. This includes how Intermountain Healthcare has embedded telehealth across the continuum of care to provide a higher quality of care at a lower cost while keeping patients closer to home. Through a systematic approach, we identified and solved various technology, caregiver engagement and support issues to improve patient experience scores over the last 12 months while maintaining safety and quality of care.
- Healthcare Executives
- Other Healthcare Professionals
- Discuss how broad deployment of virtual visits in acute care services, specialty services and primary care can drive value across the continuum of care.
- Identify barriers to trust and broad adoption of virtual care by patients and care teams.
- Illustrate evolutionary and iterative change cycles to address key points of friction in the virtual care experience: reliable technology, operational processes and human connection.
Mike Woodruff, MD, Chief Patient Experience Officer, Intermountain Healthcare, Salt Lake City, UT
Brian Roundy, MSc, Senior Director, Software Development, Intermountain Healthcare, Salt Lake City, UT
Brian Wayling, MBA, Executive Director, Intermountain Healthcare, Salt Lake City, UT
Vizient, Inc. designates this enduring material for a maximum of 0.50 ANCC contacts hours.
Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Healthcare Executives (ACHE)
By attending the 2022 Connections Summit offered by Vizient, Inc. participants may earn up to 0.50 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Participants in this program who wish to have it considered for ACHE Qualified Education hours should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education hours. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of 0.50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.
- 0.50 ACHE
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 General CE – Attendance