2022 Stronger - PH413 - Optimizing the Video Visit Experience to Drive Outcomes and Value - On Demand

Delivering high-quality care through technology is a strategic imperative for most health care organizations seeking to grow their business and build consumer trust. We will focus on our journey to improve the patient experience and their understanding of scheduled video visits in primary and specialty care, and how data-driven continuous improvement has enabled success. This includes how Intermountain Healthcare has embedded telehealth across the continuum of care to provide a higher quality of care at a lower cost while keeping patients closer to home. Through a systematic approach, we identified and solved various technology, caregiver engagement and support issues to improve patient experience scores over the last 12 months while maintaining safety and quality of care.

Target Audience

  • Healthcare Executives
  • Nurses
  • Physicians
  • Other Healthcare Professionals

Learning Objectives

  • Discuss how broad deployment of virtual visits in acute care services, specialty services and primary care can drive value across the continuum of care.
  • Identify barriers to trust and broad adoption of virtual care by patients and care teams.
  • Illustrate evolutionary and iterative change cycles to address key points of friction in the virtual care experience: reliable technology, operational processes and human connection.

Additional Information

AttachmentSize
PDF icon PH413.pdf1.81 MB
Course summary
Available credit: 
  • 0.50 ACHE
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 ANCC
  • 0.50 General CE - Attendance
Course opens: 
09/14/2022
Course expires: 
09/21/2023

Faculty

Mike Woodruff, MD, Chief Patient Experience Officer, Intermountain Healthcare, Salt Lake City, UT

Brian Roundy, MSc, Senior Director, Software Development, Intermountain Healthcare, Salt Lake City, UT

Brian Wayling, MBA, Executive Director, Intermountain Healthcare, Salt Lake City, UT

 

Disclosure

As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.
 
Ineligible companies – those companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
 
It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.
 
FDA Off-Label Use
 
Faculty presenters are also expected to disclose any discussion of (1) off-label or investigational uses of FDA approved commercial products or devices or (2) products or devices not yet approved in the United States.
 
Disclosure Statements
 
Absence of Relevant Financial Relationships
 
None of the planners, faculty, or others in a position to control content for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Accreditation Statement

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
 
 

Credit Types

Nurses (CNE)

Vizient, Inc. designates this enduring material for a maximum of 0.50 ANCC contacts hours.

Physicians (CME)

Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Healthcare Executives (ACHE)

By attending the 2022 Connections Summit offered by Vizient, Inc. participants may earn up to 0.50 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

Participants in this program who wish to have it considered for ACHE Qualified Education hours should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education hours. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.

Other Healthcare Professionals (General CE Credit)

Vizient, Inc. will award a maximum of 0.50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.

Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.

 

Available Credit

  • 0.50 ACHE
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 ANCC
  • 0.50 General CE - Attendance
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