2022 Stronger - PH361 - Partnering with the C-Suite for Effective Communication - On Demand
Since March 2020, we’ve experienced a series of crises requiring new and innovative communication processes. Our employee teams let us know that accurate and real-time communication is necessary and expected. Not having the right information leads to uncertainty, promotes stress and anxiety, and impacts patient care and outcomes. The pandemic required our organization to communicate quickly and effectively, yet traditional processes were too time-consuming. To succeed, we needed a committed partnership with our C-suite leaders, and the ability to quickly establish a much higher level of trust. The C-suite allowed, supported and empowered the communications team to be bold. As a result of this trust-based strategic partnership, senior executives had confidence because of the alignment of values. This enabled the team to work more rapidly, effectively and independently than ever before. Engagement and job satisfaction have never been higher for the communications team, which provided much-needed information to operations and the community. As a result, our 2021 patient outcomes were better than ever and our consumer data indicates our Net Promoter Score increased from 55.5 in March 2020 to 60.3 in January 2022.
- Healthcare Executives
- Other Healthcare Professionals
- List three to five interventions that are effective in developing trust with the C-suite.
- Identify three biases/fears that traditionally prevent C-suite interventions and how to overcome them.
- Describe three to five impact goals for your organization based on the outlined interventions.
Tammy Peterman, MS, RN, FAAN, President, Kansas City Division; Executive Vice President, Chief Operating Officer and Chief Nursing Officer, The University of Kansas Health System, Kansas City, KS
Gayle Sweitzer, PT, MBA, Vice President, The University of Kansas Health System, Kansas City, KS
Interprofessional Continuing Education (IPCE)
This activity was planned by, and for, the healthcare team, and learners will receive 0.50 Interprofessional Continuing Education (IPCE) credits for learning and change.
Vizient, Inc. designates this enduring material for a maximum of 0.50 ANCC contacts hours.
Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Healthcare Executives (ACHE)
By attending the 2022 Connections Summit offered by Vizient, Inc. participants may earn up to 0.50 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Participants in this program who wish to have it considered for ACHE Qualified Education hours should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education hours. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of 0.50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.
- 0.50 ACHE
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 General CE – Attendance