2022 Stronger - PH324 - Improving Patient Flow: A Roadmap to Health System Synchronization - On Demand
The Ohio State University Wexner Medical Center historically structured patient flow-related functions in a siloed environment. Key departments reported through different administrators and hospitals, including environmental services (EVS), patient transport, transfer center, bed placement and University Hospital’s emergency department (ED). To improve alignment and accountability, we underwent an administrative restructuring, recruiting a single leader for systemwide patient flow oversight. This role oversees EVS, patient transport, transfer center, bed placement and ED operations. Next, we redesigned the patient flow governance model, creating a health system oversight committee structure covering areas from telehealth, outreach, ambulatory services, ED and acute care hospitals through post-acute operations.
- Healthcare Quality Professionals
- Other Healthcare Professionals
Describe a systems-based patient flow strategy that aligns teams across the care continuum, including development of a robust improvement portfolio and key performance indicator dashboard.
Outline a clear delineation of shared and separate roles and responsibilities of health system leaders related to patient flow, including key performance indicators and operational alignment.
Naeem Ali, MD, Medical Director, The Ohio State University Wexner Medical Center, Columbus, OH
Franklin Owusu, MBA, MPA, FACHE, Administrator, Hospital Operations, The Ohio State University Wexner Medical Center, Columbus, OH
Vizient, Inc. designates this enduring material for a maximum of 0.50 ANCC contacts hours.
Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Healthcare Quality Professionals (CPHQ)
This activity is approved by NAHQ® for 0.50 CPHQ CE credits.
Other Healthcare Professionals (General CE Credit)
Vizient, Inc. will award a maximum of 0.50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.
Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 CPHQ – Certified Professional Healthcare Quality
- 0.50 General CE – Attendance