High Reliability and Safety Culture Series - Supporting caregivers experiencing stress

October 20, 2020

This program will present three innovative approaches to addressing the chronic stress experienced by hospital caregivers during the Covid-19 pandemic and related personal wellbeing and patient safety concerns. This first approach discusses a peer response program in the form of emotional support and psychological first aid provided to caregivers in an effort mitigate the negative effects of stress and burnout. The second approach is the use of mental health professionals to proactively round on patient care units to deliver timely and effective emotional support to clinicians while on duty. The third approach describes several leadership-driven approaches to assessing staff wellbeing through conducting surveys and implementing enhanced communication strategies from the organization’s senior leaders. Participants in this program will gain better understanding of how similar approaches can be instituted within their own organizations and the potential impact these initiatives can have on staff wellbeing. 

Target Audience




Learning Objectives

Discuss the impact that chronic stress has on staff wellbeing and patient safety.
Describe an array of approaches to responding to caregiver stress.  
Discuss the positive impact that the caregiver response programs have had on staff wellbeing.

Additional Information

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Course summary
Available credit: 
  • 1.00 ACPE Pharmacist
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.20 CBRN
  • 1.00 General CE - Attendance
Course opens: 
Course expires: 
Event starts: 
10/20/2020 - 1:00pm CDT
Event ends: 
10/20/2020 - 2:00pm CDT
Live via webinar
United States

Relevant financial relationships: None of the planning committee or presenters have anything to disclose.

Planning committee members
Ellen Flynn, RN, MBA, JD, CPPS    
AVP, Programs

Tammy Williams, MSN, RN, CPPS
Program director

Jim Lichauer, Pharm.D., BCPS, FASHP
Project Manager, PI Collaboratives & Advisory - Pharmacy

Robert Dean, DO, MBA
Senior Vice President Performance Management

Course reviewer
Tammy Williams, MSN, RN, CPPS
Vizient approved Nurse Planner
Program director

Jim Lichauer, Pharm.D., BCPS, FASHP
Pharmacy Reviewer
Project Manager, PI Collaboratives & Advisory

Lindsay Daniels, MBA, BS-RN, CAM-RN
Director of Care Management
Utilization Management and Clinical Documentation Integrity
Sanford Health Bemidji

Maria Gonsalves Schimpf, MA, MT-BC
Music Therapist and RISE Strategist
Denver Health

Lori Aavik, MA, RN, PMHNP-BC
Senior Director of Nursing
NYU Langone Health

Adam Kozikowski, MS, RN, PMHNP-BC
Nurse Practitioner, Interim Nurse Manager
NYU Langone Health

Kelly Gettman, MBA, RN    
Senior Quality Nurse and RISE Peer Responsder
Denver Health


Joint Accreditation Statement:

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Designation Statements:

This activity is designated for 1.00 contact hours.

Vizient, Inc. is approved by the California Board of Registered Nursing, Provider Number CEP12580, for 1.20 contact hours.

Vizient, Inc. designates this activity for a maximum of 1.00 ACPE credit hours. 
Universal Activity Number: JA0006103-0000-20-204-L05-P

Vizient, Inc. designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s) ™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Vizient, Inc. will award CEUs to each participant who successfully completes this program. The CEU is a nationally recognized unit of measure for continuing education and training programs that meet certain criteria (1 contact hour = 0.1 CEU).

Available Credit

  • 1.00 ACPE Pharmacist
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.20 CBRN
  • 1.00 General CE - Attendance
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