2022 Quality Leadership Series - Structures and Processes that Improve Ambulatory Quality

August 24, 2022

This program will focus on the strategy Rush University Medical Center (RUMC) took to develop and implement structures and processes that support and improve ambulatory quality. RUMC was selected because they are consistently in the top performer group for inpatient and outpatient quality outcomes.    Panelists will discuss the various organizational approaches including structure, processes, analytics, management systems and engagement strategies.

Target Audience




Learning Objectives

1.    Describe the scope of quality in a multidisciplinary ambulatory setting.
2.    Identify the organizational approaches for establishing structures and processes that improve ambulatory quality.
3.    Review the use of data and analytics in strengthening ambulatory quality across multiple settings.

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 CBRN
  • 1.00 CPHQ – Certified Professional Healthcare Quality
  • 1.00 General CE - Attendance
Course opens: 
Course expires: 
Event starts: 
08/24/2022 - 11:30am CDT
Event ends: 
08/24/2022 - 12:30pm CDT
Live activity
United States

Identification, Mitigation, and Disclosure of Relevant Financial Relationships

As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.


Ineligible companies those companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.


It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.


FDA Off-Label Use

Faculty presenters are also expected to disclose any discussion of (1) off-label or investigational uses of FDA approved commercial products or devices or (2) products or devices not yet approved in the United States.




Absence of Relevant Financial Relationships

The following planners, faculty, and others in control of educational content have no relevant financial relationships with ineligible companies.

Planning committee members


Nicole Gruebling, DNP, RN, NEA-BC

Vice President, Member Networks

Vizient Inc.


Donna McNutt, MS, RN

Sr. Member Networks Director

Vizient Inc.


Will Dardani, MBA

Sr. Member Networks Director

Vizient Inc.


Jacob Seal, MS

Networks Manager

Vizient Inc.


Tom Villanueva, DO, MBA, FACPE, SFHM

Principal, Clinical Operations and Quality

Vizient Inc.




Susan Chishimba, RN, MSN

Director, Member Networks

Vizient Inc.


Courtney Furrow-White, RN, MPM

PI Program Director

Vizient Inc.


Richa Gupta, MBBS, MHSA

SVP, Clinical Operations

Rush University Medical Center


Brian Stein, MD, MS


Rush University Medical Center


Shannon Driscoll, MHA

VP, Practice Operations

Rush University Medical Center


Philip Quick, MPS, CHAM

VP, Access Operations

Rush University Medical Center

Joint Accreditation Statement:

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Designation Statements:

This activity is designated for 1.00 contact hours.

Vizient, Inc. is approved by the California Board of Registered Nursing, Provider Number CEP12580, for 1.00 contact hours.

Vizient, Inc. designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s) ™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This program has been approved by the National Association for Healthcare Quality for a maximum of 1.00 CPHQ continuing education credits for this event.

Vizient, Inc. will award all other healthcare professionals who successfully complete the activity a Certificate of Participation indicating the maximum credits available. Various state license boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 CBRN
  • 1.00 CPHQ – Certified Professional Healthcare Quality
  • 1.00 General CE - Attendance
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