Vizient PSO: 2022 HRO and Safety Education Series - Empathetic and effective response to sentinel events and Root Cause Analysis

March 22, 2022

This series of activities will discuss approaches to high reliability and developing a culture of safety to identify and prevent patient harm. Subject matter experts will share innovative strategies for developing a culture of safety, analyzing safety data to target improvements, and developing metrics to monitor and improve patient safety. Topics for the series were developed based on member feedback and requests.

Target Audience





Learning Objectives

  1. Discuss leading practices for communicating and supporting the patient, family, and the health care team after a sentinel event.
  2. Discuss conducting peer support within a PSES.
  3. Discuss the importance of integrating the action plan into the new standard work and oversight at the local, organization and system levels.
  4. Discuss the use of a robust safety surveillance dashboard to evaluate quality, safety, high reliability, and professionalism and the infrastructure necessary to support its effectiveness.

Additional Information

Course summary
Available credit: 
  • 2.00 ACPE Pharmacist
  • 2.00 AMA PRA Category 1 Credit™
  • 2.00 ANCC
  • 2.40 CBRN
  • 2.00 General CE – Attendance
Course opens: 
Course expires: 
Event starts: 
03/22/2022 - 1:30pm CDT
Event ends: 
03/22/2022 - 3:30pm CDT
Live via webinar
United States

Relevant financial relationships: Planning committee members and presenters have nothing to disclose.


Planning committee members


Ellen Flynn, RN, MBA, JD, CPPS

AVP, Programs



Tammy Williams, MSN, RN, CPPS

Program director



Laura Hoffman, DNP, RN, CPHQ

Program Director



Katy Merkeley, RN, MHSA, PMP, CPPS

Program Director



Jim Lichauer, Pharm.D., BCPS, FASHP

Project Manager, PI Collaboratives & Advisory - Pharmacy



Jay Prystowsky, MD, MBA

Principal, Operations & Quality





Thomas H. Gallagher, MD, MACP

Professor and Associate Chair, Department of Medicine

Professor, Department of Bioethics and Humanities

University of Washington


Jo Shapiro, MD, FACS

Associate Professor, Otolaryngology-Head and Neck Surgery, Harvard Medical School

Consultant, Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care; Principal Faculty, Center for Medical Simulation

Harvard Medical School


Wes Butler, Esq.

Lawyer with expertise in the Patient Safety Act and case law

Barnett Benvenuti & Butler PLLC


Ronald Daughtry

Principal, Reliability & Management Systems



Gerald Hickson, MD

Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, and Founding Director of the Center for Patient and Professional Advocacy (CPPA)

Vanderbilt University Medical Center



Joint Accreditation Statement:

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Designation Statements:

This activity is designated for 2.00 contact hours.

Vizient, Inc. is approved by the California Board of Registered Nursing, Provider Number CEP12580, for 2.40 contact hours.

Vizient, Inc. designates this activity for a maximum of 2.00 ACPE credit hours. 
Universal Activity Number:  JA0006103-0000-22-123-L05-P

Vizient, Inc. designates this live activity for a maximum of 2.00 AMA PRA Category 1 Credit(s) ™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Vizient, Inc. will award CEUs to each participant who successfully completes this program. The CEU is a nationally recognized unit of measure for continuing education and training programs that meet certain criteria (1 contact hour = 0.1 CEU).

Available Credit

  • 2.00 ACPE Pharmacist
  • 2.00 AMA PRA Category 1 Credit™
  • 2.00 ANCC
  • 2.40 CBRN
  • 2.00 General CE – Attendance
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