UNITE 202ONE - PH242 - Listening in Medicine: Storytelling and the Future of the Patient Experience
Learning from peers, experts and those who have discovered and uncovered best practices can shorten the time it takes to solve problems in an organization. The 2021 Vizient Clinical Connections Summit is designed to give our members the opportunity to share their knowledge, experience, lessons learned and take home real life, actionable takeaways they can implement.
Based upon the 2020 member topics survey, the Summit sessions and posters provide a through-line to successfully tackle some of the toughest challenges members currently face. Learner takeaways includes proven strategies and tools to enable change and evolve care models. This education content illustrates the depth, sophistication, and impact of Vizient members’ work to improve patient care quality, safety, experiences, effectiveness, outcomes, and efficiencies.
Target Audience
Physician, Nurse, Pharmacist, Pharmacy Technician, General CEU
Learning Objectives
• Identify how storytelling drives connections with patients.
• Create skills and innovative approaches to enable active listening, empathy and perspective-taking.
• Recognize the impact of listening as a transformative resilience tool.
Additional Information
Attachment | Size |
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Helpful Tips for Users - Vizient CE System.pdf | 134.81 KB |
Presenters
Stephanie Kindt, MA, JD, Senior Consultant Organizational Development, Penn Medicine, Philadelphia, PA
Aaron Levy, PhD, Senior Lecturer, School of Arts and Sciences, University of Pennsylvania, Philadelphia, PA
Planning Committee
Karen M. Latimer, MS, MSMI, LSSGB, RRT
Associate Vice President, Network Operations, Content
Vizient, Inc.
Lindsay Mayer, MSN, RN, CPHQ
Senior Director, PI Programs
Vizient, Inc.
Marly Christenson, PhD, MS, RN, NP, CPHQ (lead nurse planner)
Senior Director, Networks
Vizient, Inc.
John Langefeld, MD
Vice President, Clinical Integration & Quality Innovation
Vizient, Inc.
Gretchen Brummel, PharmD, BCPS
Consulting Solutions Director
Vizient, Inc.
Richard Ponder, MBA, CMRP, CPhT
Senior Director, Product Delivery
Vizient, Inc.
Reviewers
Lindsay Mayer, MSN, RN, CPHQ
Senior Director, PI Programs
Vizient, Inc.
Marly Christenson, PhD, MS, RN, NP, CPHQ (lead nurse planner)
Senior Director, Networks
Vizient, Inc.
John Langefeld, MD
Vice President, Clinical Integration & Quality Innovation
Vizient, Inc.
Gretchen Brummel, PharmD, BCPS
Consulting Solutions Director
Vizient, Inc.
Richard Ponder, MBA, CMRP, CPhT
Senior Director, Product Delivery
Vizient, Inc.
Joint Accreditation Statement:
In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Available Credit
- 0.50 ACPE Pharmacist
- 0.50 ACPE Pharmacy Technician
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 General CE - Attendance