Ambient Listening: A Cinderella Story and Merging of Technology with Human Connection

March 27, 2025

This activity looks at how AI has changed healthcare. It starts with the data entry burden that EMRs brought in the 2010s, and then moves on to the pandemic-driven focus on physician burnout in 2020. It shows how ambient listening technology has changed from human scribes to AI-powered scribes. This has greatly reduced the paperwork and mental work on providers. Ochsner Health’s successful test and later use of selected technology show that it can make providers more efficient and satisfied. It can also improve Revenue Cycle Management (RCM). While there are risks with automated documentation, becoming AI-ready through investment in infrastructure, staff training and cultural changes can lead to improved provider health and patient outcomes. The future holds promising improvements in AI. AI will get better and bigger in the next 1–2 years. It’ll also be more important in predictive modeling and personalized medicine in the next 3-5 years.

Target Audience

  • Physicians
  • Other Healthcare Professionals

Learning Objectives

At the conclusion of this activity, participants should be able to:  

  • Discuss the evolution of Health IT and its impact on provider burnout.
  • Examine the development and challenges of artificial intelligence in healthcare.
  • State how ambient listening technologies can help reduce paperwork and improve provider efficiency.
  • Explore the future of AI in healthcare and its impact on provider wellbeing and organizational value.

 

 

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General CE - Attendance
Course opens: 
03/27/2025
Course expires: 
05/26/2025
Event starts: 
03/27/2025 - 7:00am CDT
Event ends: 
03/27/2025 - 8:00am CDT
Add to calendar: 

FACULTY & PLANNERS

Faculty
Jason Hill, MD, MMM      
Innovation Officer                   
Ochsner Health
 
Nigel Girgrah, MD, PhD      
Chief Wellness Officer                   
Ochsner Health
 
Sharon Ellis, MEd, BSN, RN      
VP Performance Improvement and Clinical Services                 
Vizient, Inc.
 
Planning Committee
Sharon Ellis, MEd, BSN, RN      
VP Performance Improvement and Clinical Services                 
Vizient, Inc.
 
Jason Hill, MD, MMM      
Innovation Officer                   
Ochsner Health
 
Nigel Girgrah, MD, PhD      
Chief Wellness Officer                   
Ochsner Health
 
 
Kim Bentley, CHCP   
CE Programs Manager              
Vizient, Inc.
 
Marilu Kelly, MSN, RN, NPD-BC, CHCP
Director, Continuing Education       
Vizient, Inc.
 

DISCLOSURE

As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.
 
Ineligible companies – those companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
 
It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.
 
Disclosure Statements
 
Absence of Relevant Financial Relationships
 
None of the planners, faculty, or others in a position to control content for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
 
 
 
Statement of Content Validity
 
Vizient, Inc. educational activities are intended to assist healthcare teams advance their professional responsibilities in accordance with the definition of continuing education. It is the policy of Vizient, Inc. to review and ensure that all content and recommendations for patient care within accredited CE is evidenced-based, based on current science and clinical reasoning while ensuring the content is fair and balanced. All recommendations must conform to the generally accepted standards of experimental design, data collection, analysis, and interpretation. Vizient, Inc. does not permit accredited continuing education if it advocates for unscientific approaches to diagnosis or therapy, or if the education promotes recommendations, treatment, or manners of practicing healthcare that are determined to have risks or dangers that outweigh the benefits or are known to be ineffective in the treatment of patients.
 
FDA Off-Label Use
 
Faculty presenters are also expected to disclose any discussion of (1) off-label or investigational uses of FDA approved commercial products or devices or (2) products or devices not yet approved in the United States.
 
 
Disclaimer
The education provided through this activity is for continuing education purposes only. The views and opinions expressed in this activity are those of the faculty/presenters and do not necessarily reflect the views of Vizient, Inc.

 

Joint Accreditation Statement

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

 

 
Designation Statement(s)
 

Physicians (CME)

 
Vizient, Inc. designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
 
 
Other Healthcare Professionals (General CE Credit)
 
Vizient, Inc. will award all other healthcare professionals who successfully complete the activity a Certificate of Participation. Various state license boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General CE - Attendance
Please login or register to take this course.

 

Select the “Obtain Credit” button to access the activity evaluation and to claim CE Credit.
 
Please Note: 
  • If the "Register/Take Course" tab is displayed instead of the "Obtain Credit" tab, you must first login to proceed with the credit claim process.
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Please click here to enter the code you received at the end of the activity to verify your attendance if you have not already done so: https://continuingeducation.vizientinc.com/code

 

 

Required Hardware/software

 

The Vizient CE Learner Portal is compatible with most modern web browsers (such as Firefox, Google Chrome, Microsoft Edge, Apple Safari) and can also be accessed with mobile devices.