2022 Stronger - P130 - First Call: A Comprehensive Employee Wellness and Outreach Program - On Demand

The unprecedented nature of the COVID-19 pandemic disrupted not only the state of health care, but also our understanding of what is necessary to maintain the mental health and well-being of those providing the most critical services to Colorado communities and beyond. Like so many health systems, UCHealth faced a daunting challenge — not only to provide medical care in novel ways, but also to ensure the well-being of the workforce providing those services. We created First Call to reduce the burdens of health care workers, providing them with support, counseling, therapy and resiliency training 24 hours a day, 7 days a week — with no cost to the employee. The program continues to be extremely successful and serves as a resource to all who participate in the care of our patients, and is expected to be a continued resource into the foreseeable future. With the addition of focused group therapy options, the program continues to adapt and evolve to the current needs of the diverse workforce.

Target Audience

  • Healthcare Executives
  • Nurses
  • Physicians
  • Other Healthcare Professionals

Learning Objectives

Identify the core mental health concerns faced by the health care workforce during the COVID-19 pandemic.

Outline the essential components necessary to plan and implement an effective employee wellness and outreach program.

Additional Information

PDF icon P130.pdf10.27 MB
Course summary
Available credit: 
  • 0.50 ACHE
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 ANCC
  • 0.50 General CE - Attendance
Course opens: 
Course expires: 


Justin Ross, PsyD, Director of Workplace Wellbeing Program, UCHealth, Aurora, CO

Adeel A. Faruki, MD, Assistant Professor of Anesthesiology, University of Colorado Anschutz Medical Campus, Aurora, CO

Kathy Deanda, RN, MSN, Senior Director Virtual Health and Neurosciences, UCHealth, Aurora, CO

Elicia Bunch, LCP, Vice President of Behavioral Health, UCHealth, Aurora, CO


As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.
Ineligible companies – those companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.
FDA Off-Label Use
Faculty presenters are also expected to disclose any discussion of (1) off-label or investigational uses of FDA approved commercial products or devices or (2) products or devices not yet approved in the United States.
Disclosure Statements
Absence of Relevant Financial Relationships
None of the planners, faculty, or others in a position to control content for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Accreditation Statement

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Types


Nurses (CNE)

Vizient, Inc. designates this enduring material for a maximum of 0.50 ANCC contacts hours.

Physicians (CME)

Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Healthcare Executives (ACHE)

By attending the 2022 Connections Summit offered by Vizient, Inc. participants may earn up to 0.50 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

Participants in this program who wish to have it considered for ACHE Qualified Education hours should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education hours. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.

Other Healthcare Professionals (General CE Credit)

Vizient, Inc. will award a maximum of 0.50 contact hours to all other healthcare professionals who successfully complete the activity. These individuals will receive a Certificate of Participation indicating the maximum credits available.

Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.


Available Credit

  • 0.50 ACHE
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 ANCC
  • 0.50 General CE - Attendance
Please login or register to take this course.


Select the Obtain Credit button to access the activity.