2025 Imagine - T74 - Excellence Through Collaboration: Advancing Patient Care, Safety, and Experience - On Demand
Overview: Agile and adaptable — two words we embraced during COVID-19. Our organizations vowed never to return to slow processes, but post-pandemic daily tasks made agility harder. At FHN, we stayed agile by aligning strategies with our true north — our Journey of Excellence. We empowered leaders to act without seeking permission using Plan-Do-Study-Act cycles. Leadership was defined by qualities, not titles. We embraced learning from others — especially those with higher Vizient Clinical Data Base scores — and remained committed to sharing our story. Most importantly, we never wavered in our mission: delivering healthcare excellence to our communities.
Target Audience
- Dietitians
- Nurses
- Pharmacists
- Pharmacy Technicians
- Physicians
- Physician Associates
- Healthcare Quality Professionals
- Other Healthcare Professionals
Learning Objectives
Describe two benefits of aligning quality improvement efforts across a system.
Explain the unique leadership characteristics that are essential to improve results.
Doreen Timm, MSN, RN, APRN/CNS-BC, Director, Clinical Quality & Patient Experience, FHN, Rockford, Ill.
Kathryn Martinez, DHA, MSN, RN, FACHE, Chief Operating Officer/Chief Nursing Officer, FHN, Rockford, Ill.
Joint Accreditation Statement
In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

The Commission on Dietetic Registration (CDR) accepts nutrition-and-dietetics-related continuing education credits from Jointly Accredited Providers. After completing this activity, CDR-credentialed practitioners may claim CPEUS under Activity Type 102; 1 contact hour (60 minutes) = 1 CPEU.
Available Credit
- 0.50 AAPA CMEVizient Inc. has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria.
- 0.50 ACPE Pharmacist
- 0.50 ACPE Pharmacy Technician
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 CDR
- 0.50 CPHQ – Certified Professional Healthcare Quality
- 0.50 General CE - Attendance
Select the “Obtain Credit” button to access the session evaluation and to claim CE Credit.
Please Note:
- If the "Register/Take Course" tab is displayed instead of the "Obtain Credit" tab, you must first login to proceed with the credit claim process.
- This activity requires learners to confirm their attendance using an activity code. An Access Denied error message indicates that your attendance was not recorded via SMS text or QR code scanning.
- Please click here to enter the code you received at the end of the session to verify your attendance if you have not already done so: https://continuingeducation.vizientinc.com/code
Required Hardware/software
The Vizient CE Learner Portal is compatible with most modern web browsers (such as Firefox, Google Chrome, Microsoft Edge, Apple Safari) and can also be accessed with mobile devices.

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