2024 Clinical Leadership Series: Driving Performance Excellence through High Reliability and Organizational Agility

February 13, 2024

This series targets current, new, and aspiring clinical leaders by addressing emerging topics impacting healthcare outcomes.  As healthcare organizations merge and grow, leading and managing complex issues is more important than ever.  With cost, quality, and value driving reimbursement, it is important for members to stay abreast of leading practices and develop clinical leaders by broadening their ability to successfully lead their organizations into the future.

Target Audience



Healthcare Quality Professionals

Learning Objectives

At the conclusion of this activity, participants should be able to:

  1. Explain how high reliability and organizational agility work together to drive improved and sustained performance.
  2. Identify high reliability strategies that enable organizations to consistently deliver results while minimizing errors and disruptions.
  3. Articulate the significance for integrating high reliability principles, transparency, and communication into healthcare operations to drive transformative outcomes.
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 CPHQ – Certified Professional Healthcare Quality
  • 1.00 General CE - Attendance
Course opens: 
Course expires: 
Event starts: 
02/13/2024 - 11:30am CST
Event ends: 
02/13/2024 - 12:30pm CST

Jodi Eisenberg, MHA, CPHQ, CPMSMCMO
AVP, Member Connections
Vizient, Inc.

Todd Allen, MD
Senior Vice President and Chief Quality Officer
The Queen’s Health System

Allan Frankel
Executive Principal, Ops & Quality
Vizient, Inc.

Karen Frush, MD, BSN, CPPS
Senior Principal, Vizient Safe and Reliable
Vizient, Inc.

Planning committee
Susan Chishimba, MSN, RN
Member Networks Director
Vizient, Inc. 

Hanna Lakew 
Network Manager
Vizient, Inc.

Donna McNutt, MS, RN
Sr. Member Networks Director
Vizient, Inc. 

Linnea Tolbert, MSN, RN
Sr. Network Director
Vizient, Inc.

Rick May, MD
Senior Principal, Quality Consulting
Vizient, Inc.

Gina Ebhardt
Senior Networks Manager
Vizient, Inc.

Samantha Gordon, MS
CE Programs Manager
Vizient, Inc.


Identification, Mitigation, and Disclosure of Relevant Financial Relationships

As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.

It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.

Disclosure of Financial Relationships:

Absence of Relevant Financial Relationships

Vizient, Inc., Jointly Accredited for Interprofessional Continuing Education, defines companies to be ineligible as those whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

An individual is considered to have a relevant financial relationship if the educational content an individual can control is related to the business lines or products of the ineligible company.

No one in a position to control the content of this educational activity have relevant financial relationships with ineligible companies.

Statement of Content Validity

Vizient, Inc. educational activities are intended to assist healthcare teams advance their professional responsibilities in accordance with the definition of continuing education. It is the policy of Vizient, Inc. to review and ensure that all content and recommendations for patient care within accredited CE is evidenced-based, based on current science and clinical reasoning while ensuring the content is fair and balanced. All recommendations must conform to the generally accepted standards of experimental design, data collection, analysis, and interpretation. Vizient, Inc. does not permit accredited continuing education if it advocates for unscientific approaches to diagnosis or therapy, or if the education promotes recommendations, treatment, or manners of practicing healthcare that are determined to have risks or dangers that outweigh the benefits or are known to be ineffective in the treatment of patients.

FDA off-label/unapproved usage

Faculty/Presenters are required to identify any new and evolving topics for which there is a lower/absence of evidence base. This is to ensure that our content does not advocate for, or promote, practices that are not, or not yet adequately based on current science, evidence, and clinical reasoning. Faculty/Presenters are required to disclose any discussion of (1) off-label/unapproved or investigational uses of FDA approved commercial products or devices and/or (2) products or devices not yet approved in the United States.

Disclaimer: The education provided through this activity is for continuing education purposes only. The views and opinions expressed in this activity are those of the faculty/presenters and do not necessarily reflect the views of Vizient, Inc.

Joint Accreditation Statement

In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.


Designation Statement(s)

Nurses (CNE)

Vizient, Inc. designates this live activity for a maximum of 1.00 ANCC contacts hours.

Physicians (CME)

Vizient, Inc. designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s).  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Healthcare Quality Professionals (CPHQ)

This activity is approved by NAHQ® for 1.00 CPHQ CE credits.

Other Healthcare Professionals (General CE Credit)

Vizient, Inc. will award all other healthcare professionals who successfully complete the activity a Certificate of Participation indicating the maximum credits available.

Many state licensing boards and credentialing bodies accept certificates of participation from accredited CE activities to meet CE requirements for license renewals and re-certification. It is the responsibility of the participant to contact their state licensing board and/or certifying body for verification on credit eligibility reciprocity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 CPHQ – Certified Professional Healthcare Quality
  • 1.00 General CE - Attendance
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