Pharmacist Wellbeing, Burnout Prevention, and Reducing the Risk of Errors in Healthcare

Rochester, NY US
October 20, 2020

More than 2,000 Americans were recently surveyed nationally (May 2019) and found that 80% believe the quality of care may decrease when their pharmacist or other healthcare provider is burnt out. Burnout among healthcare professionals increases the risk of medical errors and threatens patient safety due to impaired attention and decreased functioning – ASHP:

The following presentation will offer pharmacists an understanding of the newly validated Well-Being Index (WBI) and implication for pharmacist stressors. The presentation will cover the impact of pharmacist burnout which increases the risk of medical errors, increase in malpractice claims, disruptive behavior, reduced empathy for patients, decreased patient adherence to treatment regimens and overall career dissatisfaction. The presentation will additionally cover the institutional and patient toll that clinician burnout can cause, in addition to the financial and personal toll. Interventions at the organizational and personal level will be discussed with the group, in addition to internal and external factors that contribute to burnout. 

Healthcare decision-makers need new tools to manage, educate, lead and deploy limited resources in a rapidly changing healthcare environment. . Human Factors/ ergonomics (HFE) framework optimizes staff and patient wellbeing while optimizing system performance.  Patient safety is a result of good system performance.

Target Audience

  • Pharmacists

Learning Objectives

  1. Explain the Well-Being index (WBI) to assess the well-being and dimensions of stress in pharmacists and the likelihood of adverse professional outcomes
  2. Discuss the impact of clinical burnout and the increased risk of medical errors
  3. Review individual-based interventions and organizational interventions aimed at improving clinician wellness and patient safety measures

Additional Information

Course summary
Available credit: 
  • 1.00 ACPE Pharmacist
  • 1.00 General CEU – Attendance
Course opens: 
Course expires: 
Event starts: 
10/20/2020 - 1:00pm
Event ends: 
10/20/2020 - 2:00pm
University of Rochester Medical Center
601 Elmwood Ave.
Rochester, NY 14642
United States

Relevant financial relationships: Planning committee members and presenters have nothing to disclose

Planning committee members
Linda Thomas, PharmD, BCPS
Pharmacy Residency Coordinator
URMC – Strong Memorial Hospital
Travis Dick, PharmD, MBA, BCPS
Director – Clinical Pharmacy Services
URMC – Strong Memorial Hospital
Course reviewer
Gretchen Brummel, PharmD, BCPS
Consulting Director, Pharmacy
Michael R. Privitera, MD, MS
Professor of Psychiatry, Medical Director, Medical Faculty and Clinician Wellness Program
URMC – Strong Memorial Hospital
Joint Accreditation Statement:
In support of improving patient care, this activity has been planned and implemented by Vizient, Inc. and University of Rochester Medical Center.  Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Designation Statements:
Vizient, Inc. designates this activity for a maximum of 1.00 ACPE credit hours.
Universal Activity Number: JA0006103-9999-20-189-L05-P
Vizient, Inc. will award CEUs to each participant who successfully completes this program. The CEU is a nationally recognized unit of measure for continuing education and training programs that meet certain criteria (1 contact hour = 0.1 CEU).

Available Credit

  • 1.00 ACPE Pharmacist
  • 1.00 General CEU – Attendance


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