2025 Imagine - T76 - Leveraging APP Capacity To Address Ambulatory Patient Access Challenges - On Demand
Overview: As a critical lever of improving ambulatory access and efficiency, our organization endeavored to better understand existing advanced practice provider (APP) utilization and leverage any available capacity to meet access demands. Likewise, to ensure the work is sustainable, we wanted to ensure that all billable work was being properly captured to optimize revenue. Utilizing internal and external data sources, such as Clinical Practice Solutions Center reporting, our organization was better able to assess the current state of APP visit capacity. We then increased access systemwide through improved APP utilization, which led to 20,690 more patients seen year-over-year in fiscal year 2025.
Target Audience
- Dietitians
- Nurses
- Pharmacists
- Pharmacy Technicians
- Physicians
- Physician Associates
- Healthcare Quality Professionals
- Other Healthcare Professionals
Learning Objectives
Describe measures to support management of APP resources.
Explain steps to take to standardize APP templates and utilization in the ambulatory setting.
Daniel A. Norville, MBA, CSSGB, Prosci, Senior Consultant, UC Davis Health, Sacramento, Calif.
Veerpal Sanga, MBA, Clinical Informatics Specialist, UC Davis Health, Sacramento, Calif.
Debbie Aizenberg, MD, MBA, Chief Medical Officer, UC Davis Health, Chief Physician Executive, UC Davis Medical Group, Sacramento, Calif.
Joint Accreditation Statement
In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

The Commission on Dietetic Registration (CDR) accepts nutrition-and-dietetics-related continuing education credits from Jointly Accredited Providers. After completing this activity, CDR-credentialed practitioners may claim CPEUS under Activity Type 102; 1 contact hour (60 minutes) = 1 CPEU.
Available Credit
- 0.50 AAPA CMEVizient Inc. has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria.
- 0.50 ACPE Pharmacist
- 0.50 ACPE Pharmacy Technician
- 0.50 AMA PRA Category 1 Credit™
- 0.50 ANCC
- 0.50 CDR
- 0.50 CPHQ – Certified Professional Healthcare Quality
- 0.50 General CE - Attendance
Select the “Obtain Credit” button to access the session evaluation and to claim CE Credit.
Please Note:
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- Please click here to enter the code you received at the end of the session to verify your attendance if you have not already done so: https://continuingeducation.vizientinc.com/code
Required Hardware/software
The Vizient CE Learner Portal is compatible with most modern web browsers (such as Firefox, Google Chrome, Microsoft Edge, Apple Safari) and can also be accessed with mobile devices.

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