2026 Impact - T44 - Transforming Front-End Emergency Care With Waterfall RME - On Demand

Emergency department crowding, delayed provider evaluation and fragmented triage workflows drive poor patient experience, rising left-without-being-seen rates and avoidable safety risk. Our organization redesigned front-end emergency care using a team-based waterfall rapid medical evaluation (RME) model in which nurses and providers evaluate patients together at arrival, initiate diagnostic workups, and establish treatment plans in real time. This redesign achieved provider assignment within six minutes, reduced left without being seen from 8.47% to 0.4%, improved throughput, and increased likelihood to recommend from 48.6% to 64.4% during a 12.7% year-over-year volume increase. This session outlines the leadership, data and workflow redesign required to replicate this high-value transformation without added cost. 

 

Handouts
 
Click here to access and download the handouts:  https://www.vizientinc.com/Learning-center/summit 
 
 

Target Audience

  • Dietitians
  • Healthcare Quality Professionals
  • Nurses
  • Pharmacists
  • Pharmacy Technicians
  • Physicians
  • Physician Associates
  • Other Healthcare Professionals

Learning Objectives

 

At the conclusion of this activity, participants should be able to:  

• Describe how a team-based rapid medical evaluation model can improve emergency department access, throughput, safety and patient experience. 

• Outline the leadership structures, data strategies and workflow redesign steps required to replicate a front-end care transformation across multiple hospitals. 

 
 

 

Course summary

Available credit: 
  • 0.50 AAPA CME
    Vizient Inc. has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria.
  • 0.50 ACPE Pharmacist
  • 0.50 ACPE Pharmacy Technician
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 ANCC
  • 0.50 CDR
  • 0.50 CPHQ – Certified Professional Healthcare Quality
  • 0.50 General CE - Attendance
  • 0.05 IACET
Course opens: 
10/07/2026
Course expires: 
10/05/2027
FACULTY & PLANNERS
Faculty

Jason Betts, DNP, RN, CEN, NEA-BC, Director of Patient Care Emergency and Behavioral Health Services, Emory Healthcare, Decatur, GA 

Ryan FitzGerald, MD, ED Medical Director, Emory Healthcare, Decatur, GA 

 
Planners
Juli Hermanson, MPH, RDN, CPHQ 
Course Director
AVP, Client Education 
Vizient, Inc. 
 
Adrianne Ainsworth, MBA
VP, Member Networks
Vizient, Inc. 
 
Julie Cerese
SVP, Performance Management & National Networks
Vizient, Inc. 
 
Donna Colby, RN, BSN, CMRP, CVAHP, FAHRMM, LHRM
Consulting Director
Vizient, Inc. 
 
Sydnee Cruz, MBA
Sr. Education Program Manger
Vizient, Inc. 
 
Katie Davis, DNP, MS-HSM, RN
Senior Intelligence Director, Member Networks
Vizient, Inc. 
 
Mital Desai, PharmD
Member Networks Director
Vizient, Inc. 
 
Cheryl Jachna, BS 
Education Programs Director
Vizient, Inc. 
 
Marilu Kelly, MSN, RN, NPD-BC, CHCP 
Director, Continuing Education 
Vizient, Inc. 
 
David Levine, MD 
SVP & Chief Medical Officer 
Vizient, Inc. 
 
Lindsay Mayer, RN, MSN, CPHQ
Sr Dir, Programs
Vizient, Inc. 
 
Barbara Seymour, DNP, RN, NE-BC
VP, Member Networks
Vizient, Inc. 
 
Kristen Sinke
VP, Implementation Services
Vizient, Inc. 
 
Laural Whitmore, MSE
SVP, Networks: Performance Improvement Programs
Vizient Inc.
 
 
DISCLOSURE
As an accredited provider of continuing education, Vizient, Inc. is dedicated to ensuring this activity presents learners with only accurate, balanced, scientifically justified recommendations, and is free from promotion, marketing, and commercial bias. In accordance with The Standards for Integrity and Independence in Accredited Continuing Education, all planners, faculty, and others in control of the educational content have disclosed the absence or existence of all financial relationships (of any dollar amount) with ineligible companies within the past 24 months.
 
Ineligible companies – those companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
 
It is Vizient’s policy that owners and employees of ineligible companies, and any individuals who refuse to disclose the absence or existence of financial relationships with any ineligible companies are disqualified from participating as planners or faculty.
 
Statement of Content Validity
 
Vizient, Inc. educational activities are intended to assist healthcare teams advance their professional responsibilities in accordance with the definition of continuing education. It is the policy of Vizient, Inc. to review and ensure that all content and recommendations for patient care within accredited CE is evidenced-based, based on current science and clinical reasoning while ensuring the content is fair and balanced. All recommendations must conform to the generally accepted standards of experimental design, data collection, analysis, and interpretation. Vizient, Inc. does not permit accredited continuing education if it advocates for unscientific approaches to diagnosis or therapy, or if the education promotes recommendations, treatment, or manners of practicing healthcare that are determined to have risks or dangers that outweigh the benefits or are known to be ineffective in the treatment of patients.
 
FDA Off-Label Use
 
Faculty presenters are also expected to disclose any discussion of (1) off-label or investigational uses of FDA approved commercial products or devices or (2) products or devices not yet approved in the United States.
 
Disclaimer
The education provided through this activity is for continuing education purposes only. The views and opinions expressed in this activity are those of the faculty/presenters and do not necessarily reflect the views of Vizient, Inc.
 
Disclosure Statements
Absence of Relevant Financial Relationships
 
None of the planners, faculty, or others in a position to control content for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

 

 

 

 
Joint Accreditation Statement
In support of improving patient care, Vizient, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
 
 
Designation Statement(s)
Interprofessional Continuing Education (IPCE)
This activity was planned by, and for, the healthcare team, and learners will receive 0.50 Interprofessional Continuing Education (IPCE) credits for learning and change.
 
Registered Dietitians/Dietetic Technicians (CDR)
The Commission on Dietetic Registration (CDR) accepts nutrition-and-dietetics-related continuing education credits from Jointly Accredited Providers. After completing this activity, CDR-credentialed practitioners may claim CPEUS under Activity Type 102; 1 contact hour (60 minutes) = 1 CPEU. 
 
Nurses (CNE)
This activity is designated for 0.50 contact hours.
 
Pharmacists (CPE)
Vizient, Inc. designates this enduring material for a maximum of 0.50 contact hours for pharmacists.
 
Universal Activity Number: JA0006103-0000-26-184-H04-P
 
Pharmacy Technicians (CPE)
Vizient, Inc. designates this enduring material for a maximum of 0.50 contact hours for pharmacy technicians.
 
Universal Activity Number: JA0006103-0000-26-184-H04-T
 
Physicians (CME)
Vizient, Inc. designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
 
Physician Associates (AAPA)
Vizient, Inc. has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 0.50 AAPA Category 1 CME credits. Approval is valid until October 7, 2027. PAs should only claim credit commensurate with the extent of their participation. 
 
Healthcare Quality Professionals (CPHQ)
This activity is approved by NAHQ® for 0.50 CPHQ CE credits.
 
Other Healthcare Professionals (IACET)
Vizient, Inc. is Jointly Accredited by the Joint Accreditation for Interprofessional Continuing Education and has been approved to offer Continuing Education Units (CEUs). CEUs are awarded for learning events that align with the ANSI/IACET Standard for Continuing Education and Training. IACET is recognized internationally as a standards development organization and accrediting body that promotes quality continuing education and training. 
 
This learning event is eligible for 0.050 Continuing Education Units (CEUs). 
 
 

Available Credit

  • 0.50 AAPA CME
    Vizient Inc. has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria.
  • 0.50 ACPE Pharmacist
  • 0.50 ACPE Pharmacy Technician
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 ANCC
  • 0.50 CDR
  • 0.50 CPHQ – Certified Professional Healthcare Quality
  • 0.50 General CE - Attendance
  • 0.05 IACET
Please login or register to take this course.

 

Select the Obtain Credit button to access the activity.
 
Please Note: 
  • If the Register/Take Course tab is displayed instead of the Obtain Credit tab, you must first login to proceed with the credit claim process.

Required Hardware/software

The Vizient CE Learner Portal is compatible with most modern web browsers (such as Firefox, Google Chrome, Microsoft Edge, Apple Safari) and can also be accessed with mobile devices.