2025 CFO Virtual Meeting: Improving Payer Compliance

August 21, 2025 to October 20, 2025
Amid rising financial pressures, wide variations of payer performance and payer use of advanced AI to deny and downgrade claims, health systems are prioritizing strategies to drive improved payer accountability aligned with contractual obligations and consumer-centric goals. This session will explore successful health system strategies for holding payers accountable, including the use of IT payer platforms, scorecards and governance practices to enable collaborative, data-driven approaches to protect vital revenue streams. Learn from industry experts and top performing health systems working practices and methods to improve performance. 
 
 
Instructional Delivery Method
Group Live
 
Field of Study
Business Mgmt. & Org
 
Prerequisites
None
 
Advanced Preparation
None
 
Program Level
Overview

Target Audience

  • Finance/Accounting Professionals

Learning Objectives

At the conclusion of this activity, participants will:  
  • Discuss how to structure internal governance and real-time analytics to systematically track and escalate payer performance issues, driving greater accountability and transparency. 
  • Identify methods to use dynamic data on denials, underpayments, and processing delays to support payer negotiations and resolve recurring disputes. 
  • Explore how lag analysis and performance trending can expose systemic inefficiencies, and payer edit practices to inform policy and practice discussions with payers to support long-term revenue protection strategies. 
  • Discover how industry benchmarking on payer performance can inform both contractual metrics and achieve industry-leading best practice performance. 
  • Profile progressive payer communication approaches leveraging scorecards revealing trends and actions to resolve various payment integrity challenges. 

 

Course summary
Available credit: 
  • 1.50 General CE - Attendance
  • 1.50 NASBA
Course opens: 
08/21/2025
Course expires: 
10/20/2025
Event starts: 
08/21/2025 - 11:00am CDT
Event ends: 
10/20/2025 - 12:30pm CDT
Add to calendar: 

FACULTY & PLANNERS

Faculty

Michael D. Busch, FACHE
Senior Vice President, Member Networks and Operations
Vizient, Inc.

Cedrial Moore 
Senior Vice President, Consulting
Kaufman Hall, a Vizient company 

Jim Sabolk 
Vice President, Consulting
Kaufman Hall, a Vizient company 

Ryan Catignani 
Vice President, Managed Care & Accountable Care Services, 
Corewell Health 

 

Planners

Michael D. Busch, FACHE
Senior Vice President, Member Networks and Operations
Vizient, Inc.

Kellie Martino, MPH
Senior Director, Member Networks
Chief Financial Officers, Payer Strategies 
Vizient, Inc.

Danielle Romero, MHA
Senior Networks Manager
Vizient, Inc.

Samantha Gordon, MS 
CE Programs Manager              
Vizient, Inc.

Marilu Kelly, MSN, RN, NPD-BC, CHCP
Director, Continuing Education       
Vizient, Inc.
 

Disclaimers

The education provided through this activity is for continuing education purposes only. The views and opinions expressed in this activity are those of the faculty/presenters and do not necessarily reflect the views of Vizient, Inc.

REFUND POLICY

This course does not require a fee; therefore, there are no refunds given.  

RECORD RETENTION POLICY

The CPE participants records are to be submitted by the course administrator and retained by the Continuing Education team for a five-year period 

PROGRAM CANCELATION POLICY

If a course must be cancelled and/or postponed for any reason, this will be communicated to all participants via email and posted online if the course is listed on the website as soon as cancelation identified.  

COURSE UPDATE POLICY

All repeated course material (such as training sessions) must be reviewed annually by a qualified subject expert. For material presented on a one-time or limited basis, a final review should take place before the initial presentation date.   

COMPLAINTS RESOLUTION

For more information regarding administrative policies such as complaints, please contact [email protected].  

NASBA Sponsor Statement

NASBA Sponsor Registry #104272. Vizient Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
 
Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
 
In accordance with the standards of the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour.
 
CPE Credit
 
Participants will earn 1.5 CPE credits.
 
 

Available Credit

  • 1.50 General CE - Attendance
  • 1.50 NASBA
Please login or register to take this course.

 

Select the “Obtain Credit” button to access the activity evaluation and to claim CPE Credit.
 
Please Note: 
  • If the "Register/Take Course" tab is displayed instead of the "Obtain Credit" tab, you must first login to proceed with the credit claim process.
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Please click here to enter the code you received at the end of the activity to verify your attendance if you have not already done so: https://continuingeducation.vizientinc.com/code

 

 

Required Hardware/software

 

The Vizient CE Learner Portal is compatible with most modern web browsers (such as Firefox, Google Chrome, Microsoft Edge, Apple Safari) and can also be accessed with mobile devices.